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  • Publish Date: Posted over 1 year ago
  • Author: Alex Howe

Prior to starting this role, I didn’t have any experience of Customer Success, so joining Access has opened my eyes to a whole new career path that I’m so glad to have found.

As a Customer Success Manager in the Not For Profit division, my role is to make sure our clients are getting the best possible value out of all their Access Products.

From my experience in the sector, I know how challenging it is to raise funds and it’s so fulfilling to see these incredible organisations grow through interacting with us. Being a Customer Success Manager requires you to become an extension of your customers team, being curious about what their plans are and how our products can help achieve those.

We are trusted advisors and product experts, gathering our clients feedback to help shape the systems they use to drive even more impact in the future.

We represent our clients internally and are respected as their advocates to help make Access Better and to grow their business as well as our own.