- Publish Date: Posted 5 months ago
- Author: Lily Martin
Since joining The Access Group and taking on a role of a Customer Success Manager, I have now started to Love work and Love Life.
I particularly enjoy that no two days are ever the same and this gives you the ability to learn and develop new skills daily.
The role of a Customer Success Manager is to ensure that all customers feel they are supported, being curious about what their plans are and caring enough to fully understand how our products can help achieve those important end goals.
We are trusted advisors and product experts, gathering our clients feedback to help shape the systems they use to drive even more impact in the future.
Any obstacles we come across we work through them together, as a Customer Success Manager working like a family helps you strive for success as your colleagues are there to support you along the way