Being Myself as a Customer Success Manager!

Recently joining Access as a Premier Customer Success Manager has given me the challenge I was searching for. I was looking for a company where I could advance my customer success career but also somewhere that had a fantastic work culture.

One of the things I really love is Access supports individuality and it’s somewhere I can truly just be myself! I can bring my own ideas and communication style to my role and there’s freedom to use my own initiative to expand on my position, which is exciting and that’s celebrated. Access are a company who clearly value each employee’s contribution and celebrate their successes whilst supporting people’s health and wellbeing. There’s also flexibility to work remotely or from an Access office and I personally take advantage of both to fit in with my lifestyle.

In premier, we are committed to supporting our clients with a customer success plan which is a bespoke solution tailored to supporting their growth strategy. It sets clear targets so progress can be tracked and objectives measured to support ROI. Identifying short term solutions that support product adoption, streamlining usage and increasing customer revenue as well as long term road mapping future proofs the success of our products, whilst taking our customers to the next level.

Access are passionate about their customers and are driven to excel in delivering product solutions that add value every time in an ever changing, fast paced environment. To me, customer success is more than just delivering a great service. It’s about building long-term relationships with key stakeholders to really understand their business needs, what challenges they are facing and what their strategy is for growth. Ensuring that product adoption is contributing to meeting their goals and demonstrating the value our solutions bring to their business.

Being the voice of my customer internally at Access and orchestrating discussions around customer feedback and problem resolution is a key part of my role. ​