We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.   What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers. You have strong analytical and problem solving skills and are a creative thinker. Day-to-day, you will: • Assist customers with queries, ensuring resolution in line with SLAs to maximize software use. • Provide high-level support via chat, phone, or email and promote the Access Customer Success Portal. • Write, edit, and revise Knowledge Base articles to support customer self-service. • Proactively identify case trends, risks, and potential challenges, driving solutions and service improvements. Your skills and experiences might also include: • Strong communicator with a confident, clear, and warm approach to both customers and team members. • Goal-oriented, able to work at pace with a strong focus on delivery. • Maintains calm and professionalism when handling challenging queries. • Enthusiastic during busy periods, with the ability to collaborate effectively in a team. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.