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Technical Support Engineer

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Technical Support Engineer

Posted 7 months ago

Join the Access Family and see how we make software ideas become a reality!
Our core value of ‘Love work, Love life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company. In Romania we are proud to have more than 600 tech and software business specialist working in Timisoara and around the country and we are not stopping here. 
Are you ready for the challenge?


What are we all about?

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not-for-profits and more. 
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organizations rely on Access software to help their organizations thrive. In Romania we are proud to have more than 600 tech and software business specialist working in Timisoara and around the country and we are not stopping here. 


About you: 

You are a proactive, thorough, and inquisitive individual with a strong foundation in software technologies and a passion for maintaining quality services and fixing issues. An excellent communicator and team player, with a genuine desire to help collegues and customers/users. A keen and fast learner who enjoys leaning new technologies, tools, and skills. Someone with an interest in software development & engineering ideally. Hardworking, tenacious and determined. Very adaptable, and able to cope with a fast paced working environment. 
Day-to-day, you will:
Replicating reported customer issues – diagnosing the root cause.
Relational database data fixes. Data fixes using non-relational DBs and other data store technologies in the future.
Application configuration troubleshooting and fixes.
Configuring integrations and integration servers.
Log trawling and troubleshooting.
De-bugging and raising detailed and technical bug tickets for the Software Engineers.
Responding to APM alerts and resolving issues causing server instability, performance, or reliability issues.
Server health monitoring (application and infrastructure).
Troubleshooting API to Mobile app data synchronisation. 
Application development support activities such as updating libraries, bug fixing, and basic code refactoring.
Executing automation pipelines in MS Azure.
Documenting common issues and solutions.
As a well-rounded Technical Support Engineer, your Skills and Experiences likely include:  
Closely collaborating with 1st and 2nd line Support Engineers to understand customer issues both technically and understanding real-world application scenarios and journeys.
Closely collaborating with a Product Engineering Development team to understand application architecture & implementation to allow you to understand how to create and maintain its interfaces, data IO points, APIs, trap defects, diagnose behavior/logic issues, and articulate these are required to Software Engineers. 
Strong communicator (written and verbal). Good interpersonal skills.
Have foundational knowledge of software application architecture and implementation. Some web application Development experience would be ideal.
Have a foundational knowledge of software deployment and distribution on networks and cloud platforms. 
Some DevOps skills and experience extremely welcome.


Technical stack:

Experience with log file tooling: Kibana, Globb, OpenTelemetry. 
Comfortable with flat text data structures: CSV, JSON, XML
MS SQL Server – intermediate 
Java – basic or better
APMs: AppDynamics, NewRelic, SolarWinds, Redgate SQL Monitor.
MS Azure DevOps – at least basic familiarity
MS Azure cloud hosting and native application technologies – ideal but not required.
MySQL – ideal but not required.
Comfortable with FTP servers.
Swagger and REST API experience useful.
Atlassian Confluence.
Social care industry knowledge ideal by not required.
Willing to flex working hours with UK office times ideal.
Able to cope with a fast paced working environment.


What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
Healthy, friendly, and inclusive culture
Work-life balance
Hybrid/Remote working
Flexible working hours
Competitive salary package
Great Holiday Package (starting from 25)
Charity day – day off paid by the company for volunteering activities
Private Healthcare & Life Insurance
7 Card Sport Allowance
Meal tickets
Referral Bonus
Christmas Bonus
Big Break – all-inclusive holiday paid by the company
Other benefits
At Access we’re all about helping everyone Love Work, Love Life and Be you.
Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for.  
We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! 
What’s holding you back? Come and be part of our Amazing Access Family!  
Love Work. Love Life. Be You.