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Technical Support Analyst

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Technical Support Analyst

  • Location: Ho Chi Minh City
  • Job Type:Permanent

Posted 27 days ago

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you: We are seeking a highly skilled Technical Support Analyst with a passion for resolving technical issues and providing exceptional customer service. The ideal candidate will have a strong background in IT support, excellent problem-solving abilities, and a commitment to continuous improvement and learning. Day-to-day, you will: - Bring energy, creativity, and assertiveness to the role of Technical Support Engineer at Access. - Utilize exceptional organizational skills to communicate seamlessly with both local and international customers. - Manage a high volume of emails and support tickets efficiently in a fast-paced environment. - Prioritize customer satisfaction while handling customer inquiries and issues. - Leverage product knowledge to ensure customers receive unparalleled value and support. - Proactively troubleshoot technical issues and collaborate with third-party providers to deliver top-notch service Your skills and experiences might also include: - 2-4 years of experience as a Support Technical Analyst. - Basic knowledge of HTML and SEO principles. - Proficiency with Content Management Systems. - Exceptional attention to detail and rapport-building skills with customers. - Passion for software and technology. - Strong time management and multitasking abilities. - A team player with a robust work ethic who thrives on shared success. - Ability to take initiative and work independently. - Strong written communication skills in English, good interpersonal skills. Nice to have: - Previous experience in a SaaS company. - Experience supporting international customers through email, phone, and video conferencing. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.