Technical Success Manager **These roles will require candidates to be based in one of our Access Offices** We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you:  You are a customer focused individual with strong knowledge of your chosen industry and our Access products and have advanced technical skills to help solve complex issues and advise on how to configure our systems to drive customers to achieve their outcomes. You are used to working with our largest and more strategic customers and are comfortable with highly configured and integrated solutions. You strive to be the product expert including understanding the industry, product roadmap, market competition etc. and have a strong motivation to continue to learn and grow. Day-to-day, you will:  Partner with our Premier CSM team and use your deep technical expertise to understand customers unique goals and provide tailored guidance to map out a clear path to assist customers in achieving their business objectives. This may include: • Being deployed as a product expert on accounts to provide technical guidance and clearly mapping out a way forward to assist a customer in achieving their success outcomes. This can include: o Advising on an overall clear action plan o Building retention plays where necessary o Defining technical product amendments o Driving key feature adoption o Where appropriate suggesting additional solutions and/or services including configuration and training o Where appropriate and time approved, being able to complete this work • Solve complex and advanced technical problems, advise on additional configuration and services where required and appropriate • Be the voice of the customer internally and represent feedback to our product & engineering teams to help steer the roadmap • Own the product expert role, understand roadmap items and new feature releases, including the roll-out of Evo. Be able to clearly articulate advances in product internally and to customers • Help train internal teams on the product where required • Production of customer facing content for digital and adoption programmes   Your skills and experiences might also include:   • Extensive knowledge of our Access products including how technology works in the real world and its practical applications • Good understanding of the industry, market trends, competitive landscape, typical business processes that customer implement and how it relates to Access products and services enabling you to provide strategic, industry specific advice • Technically able to solve complex and advanced problems • Experience working with large and strategic customers and senior stakeholders • Excels at cross group collaboration, including with the Premier CSM, Product & Engineering, Support and Professional Services What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.