We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you: As a Technical Success Manager, within our Access CS Management team, you’ll play a critical role in driving successful business outcomes for our largest and most strategic customers. Your technical expertise enables you to understand each customers’ unique goals, provide them with tailored guidance and map a clear path to achieving their business objectives. This hybrid role can be based from one of our Access offices in Sydney, Melbourne or Brisbane. Day-to-day, you will be focused on:  • Engaging with customers, as requested by CS Leadership, focusing on and prioritizing specific customer accounts – following up on commitments both internal and external. • Understanding customer pain points, providing technical guidance and clearly mapping a way forward to achieving their goals. • Protecting revenue churn and supporting growth through value delivery and outcome realization. • Suggesting additional services or software solutions and making this revenue generating where possible. Your skills and experiences might also include:   • Driving advocacy and delivering impactful webinars that help drive adoption and support business outcomes. Creating blueprints to enhance the product adoption experience for customers. • Documenting processes, creating knowledge base articles, supporting internal product knowledge within the CS team and the wider APAC Team. • Being the voice of the customer within the product engineering team, building relationships enabling an understanding of the product roadmap and feedback improvements, that would positively impact multiple customers. • A good understanding of the accountants’ industry, including market trends, competitor landscapes along with the nuances of various roles using our products and typical business processes. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.