We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you:  Reporting to the Senior IT Manager, and based at our office in Melbourne, you will work as part of a dedicated team of IT professionals that offer the very highest level of technical support and customer service to a range of internal staff from field-based consultants to office-based staff in 30 different locations across the world. Day-to-day, you will:  •Be supporting the maintenance, installation and upgrades of IT hardware, internet connections, network & phone cabling, communications systems, printers and multiple server platforms. •You’ll be responsible for preventative maintenance and accurate asset management. •Be assisting with sourcing and deploying new equipment. •You’ll be involved in software license control and the management of training equipment and knowledge base article creation. Your skills and experiences might also include:   •A working knowledge of Microsoft 365 & operating systems, ideally for 2+ years. •2 years’ experience supporting desktop and laptop systems & computer networks & TCP/ IP. •Knowledge of PowerShell and windows 10/11 and active Directory Administration. •Great communication skills & collaborative team working. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.