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Techinical Consultant - HSC
*Remote (UK)
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About you:
In this role you will support our Healthcare customers by providing technical expertise to ensure the implementation projects are delivered to a high standard, in the timescale agreed with our customers. As well as delivering technical aspects of the project e.g. installing and deploying software solutions, you will be comfortable communicating with the customer directly and providing guidance on processes and procedures.
You are expected to have excellent time management skills and will be comfortable working with multiple customers on multiple projects in a given week. You will be a self-starter who is comfortable working on tasks independently and in collaboration with teams, whilst identifying and raising any risks or concerns to ensure a smooth project delivery.
Working as part of the wider HSC team you will be comfortable working with a number of internal stakeholders (Projects, Hosting, Development, Integration and DevOps) to ensure that everyone has all the relevant technical information required to successfully deliver large complex projects.
Day-to-day, you will:
Participate in the delivery of complex and/or large implementations to our customers in a timely and cost effective manner
Be responsible for software installation/configuration, project testing, customer testing and support, process improvements and documentation
Develop a strong understanding of the Access software and understand how it will interface with customer’s systems
Perform initial triage of any issues raises during implementation and liaise with other internal departments to troubleshoot and facilitate in the resolution and application of fixes to customer environments
Be able to demonstrate problem solving techniques for end to end resolution on project technical issues
Demonstrate database, database management, hardware and infrastructure knowledge
Be responsible for the installation and administration of servers
Demonstrate understanding of internet protocols, switches, firewalls and routers
Understand web based technologies and server side architecture (IIS)
Be aware of application and infrastructure security standards
Demonstrate experience of interfacing within clinical applications
Be flexible in supporting out of hours deployments and project go lives
SC clearance will be required as may be working with service user identifiable data from customer sites
Your skills and experiences might also include:
Experience of working in a complex project environment with definitive objectives and deadlines, with an ability to take ownership
Being an articulate person with excellent communication skills, both in writing and verbally
Ability to demonstrate proactive, flexible and responsible approach to work
Excellent problem solving skills
Excellent customer facing skills, with a strong customer focus
Strong skillset in MS SQL Server, including but not limited to; hand writing SQL queries, troubleshooting SQL performance issues, manipulating and understanding data and backing up and restoring databases
Skilled in reviewing and analysing log files to resolve issues
Confidence or familiarity working with SSL/TLS certificates
Desirable:
Working knowledge of tools such as Fiddler and Wireshark
Working with VPNs
Demonstrable experience with HL7 Messaging
Familiarity with Octopus deployment software
Love Work. Love Life. Be You.
Technical Consultant
- Job Type:Permanent
Posted 6 months ago
- Sector: Professional Services
- Expiry Date: 12 February 2024
- Job Ref: J11040