Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.

Are you ready for the challenge?

What are we all about?

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 35,000 organisations rely on Access software to help their organisation thrive.

About You: The purpose of this role is to deliver high quality consulting services that meet client requirements and support effective ongoing client relationships. Furthermore, this role is also designed to maintain effective communications with clients in line with the Client Management strategies of The Access Group and maximize revenue opportunities.

Day-to-day, you will:

• Delivery of high quality onsite and remote technical consulting services in line with The Access Group best practice standards that meet client requirements and support ongoing client relationships within advised timeline
• Review and follow up allocated Help Desk/Training and General enquiries from clients to ensure client receives resolution within required timeframes and maximise revenue opportunities.
• Achievement of individual and team implementation/consulting targets.
• Maintain regular client communication and support client management strategies
• Achieve and maintain the required level of skills and competencies to perform the role, including product knowledge
• Active promotion of the software solutions and services offered by The Access Group.
• Provide customers with exceptional Installation and Implementation services following best practice guidelines and methodologies within pre-defined budgets and ensuring meeting of project timelines, including customer acceptance through to Customer Support transition post implementation
• Contribute to pre-sales meetings with prospective customers as required
• Installation of The Access Group products as required
• Other duties as required from time to time.

Skills and Experience:

• Experiencing with installation and implementation of software solutions
• Understanding of Administering and coding in SQL Server and Microsoft Access
• Understanding in supporting Windows Operating Systems (Server and Workstation)
• Strong attention to detail
• Ability to prioritise effectively
• Exceptional customer service ethic
• Strong analytical problem-solving experience
• Excellent verbal and written communication skills
• Results oriented and highly organised
• Self-motivated and driven to succeed
• Ability to work on own initiative
• Microsoft Technical Qualifications
• Microsoft SQL
• Microsoft Powershell
• Experience with API Integrations
• Microsoft Server and Desktop Environments

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.