We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.      Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.        What does Access offer you?   We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.     You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you:   You as the Support Team Leader are responsible for a sub team (within the larger Support Team) of Support Engineers offering 1st and 2nd line support to Access customers while assisting the Support Manager to meet agreed service levels across the Divisional customer base. Day-to-day, you will: • Assist in managing the support team's workload, setting and reviewing team/individual targets, and ensuring delivery of agreed expectations. • Handle support incidents, customer escalations, and act as an escalation point for Engineers, providing functional leadership. • Collaborate with other teams (e.g., Customer Success, Product, Development) to ensure smooth delivery of support services and resource management over operational hours. • Contribute to team management through recruitment, performance reviews, mentoring, training, and addressing disciplinary issues, while ensuring compliance with support processes and procedures. Your skills and experiences might also include: • 2+ years management experience with a focus on execution, leading teams through change while maintaining engagement. • Strong experience in customer support, case management, and telephony technologies (e.g., Salesforce/Natterbox), with analytical skills in data and business intelligence tools. • Proven ability to collaborate in complex, multi-product/multi-division environments with a customer-centric approach and strong communication skills. • Operational management skills with a focus on delivering high-quality work, problem-solving creatively, and striving for excellence. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.     At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.