Exclusively open to UK internal applications only Closing date: 19-07-2024 This position encourages applications from individuals who are currently based in the advertised country. About you: You are a self-motivated leader with experience managing a successful customer Support team and you are looking to join our Support leadership team and make a difference to both our customers and teams. You are innovative and challenge the current methods by suggesting and driving alternatives to improve service and support our customer brand. Day-to-day, you will: • Manage and lead a team of 8, motivating them and driving their performance, ensuring that the services provided meets and exceeds our customers’ expectations. • Encourage a learning environment to develop and retain our talent by coaching the team and ensuring they feel motivated through praise and recognition. • Ensure the teams and individual training needs are met and they have the tools and processes required to deliver a high quality service. • Foster a customer focussed environment with clear responsibilities and expectations for the team. • Act as an escalation point for customer complaints. • Represent Access at customer meetings and presenting a positive professional image. As a well-rounded Support Team Leader, your Skills and Experiences likely include: • A solid experience of service delivery, ensuring your team understands the customer needs and delivers the expected outcomes. • You are a role model for best practice and actively promote it. You deliver value to the business, effectively, efficiently and to a high standard. • You are flexible and pragmatic wit, an ability to self-plan and respond to shifting priorities with a strong delivery focus. • Ability to grasp new contexts, think beyond traditional solutions and challenge the status quo. • A strong communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike. • Experience of application support and a firm IT related background would be a desirable At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, even if your past experience doesn't align perfectly and you're not ticking every single box, you might just be the perfect fit for us. We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You