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Support Engineer IC1

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Support Engineer IC1

Posted 21 days ago

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

What are we all about?

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

About You:

An opportunity is available for a Support Consultant within payroll to assist customer queries and offer the best customer service to our clients.

Day-to-day, you will:

  • Provide customers with exceptional Help Desk service
  • Prioritising assigned workflow.
  • Ensuring accurate and timely documentation of all requests and outstanding issues
  • Ensure that customers experience exceptional service and are met in a timely manner.
  • Escalate issues and incidents effectively to Payroll Help Desk Team Leader as appropriate

Skills and Experience:

  • Minimum 2 years’ experience and knowledge of Australian Payroll, end to end processing.
  • Experience working in a helpdesk environment.
  • Strong attention to detail
  • Ability to prioritise effectively.
  • Exceptional customer service ethic
  • Excellent verbal and written communication skills
  • Results oriented and highly organised.

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have 3 charity days you can take to support something that matters to you.

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.