Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.

Are you ready for the challenge?

What are we all about?

At Access we love software and how technology never stays the same. We’re one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 4,700 staff.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business.

The role:

Reckon APS is the leading provider of Practice Engagement Solutions to Australia and New Zealand’s top 500 Accounting Firms and we are now part of The Access Group.

As part of the Client Service Team, this role is to provide a professional level of service to all Reckon Accountants Group clients by responding to varied requests for information, products and services and Service Level Agreements!

Day-to-day, you will:

• Provide ongoing post sales support for Reckon Accountants Group’s clients, following completion of product implementation
• Provide technical and software support to clients, including management of issues from initiation to closure
• Initiate and implement timely resolutions to customer issues ensuring customer is communicated with at all times
• Provision of accurate information to clients and feedback to the business
• Contribute to and improve process efficiencies and assist the development of the business.
• Utilize internal systems to resolve issues in conjunction with the Senior Support Analysts and product management team
• Develop documentation to company standards
• Contribute to, and make use of, internal knowledge systems
• Develop relationships with clients and third party vendors
• Be able to work flexible working hours

Skills and Experience:

• Excellent knowledge of Microsoft products and server technologies are essential
• A solid understanding of Account and Taxation standard/ principles.
• 1+ years industry experience in a application support role
• Proven track record in established support environment
• In-depth knowledge of software and sound interpersonal skills
• Excellent verbal communications and written communication skills
• Ability to plan, organize and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner
• Ability to work collaboratively and effectively with diverse staff, colleagues, and clients
• Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions
• Demonstrated skill in accurate record keeping with strict attention to detail, organize and maintain efficient files and record

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

• 25-days of leave each year through Annual and Wellbeing Leave
• 12-weeks Paid Parental Leave at full salary for new parents
• 3-days Giving Back Days
• A region-wide Employee Assistance Program

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.