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Solution Delivery Manager - NPE

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Solution Delivery Manager - NPE

Posted 4 months ago

solution Delivery Manager

** Please note this role can be remote based **

What are we all about?

At Access we love software and how technology never stays the same. We’re one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 4,700 staff.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business.

The role:

You will be setting up and configuring Access thankQ CRM and Access Gamma for new and upgrading customers, advising on and helping customers to import data and training administrators to use the system to ensure that they are getting the most out of the system. For some projects you may act as a PM, for others you may be working for a PM on the delivery side. 

Day-to-day, you will:

• Onboard new customers as per the standard remote methodologies we utilise

• Manage project backlog to successful conclusions

• Manage the relationship with customers

• Take responsibility of own product knowledge development to support your ability to Onboard

• Produce high quality collateral including video tutorials and training documentation

• Continually improve processes to ensure our service develops on an ongoing basis

Skills and Experience:

• A passion for delivering high quality customer service

• Previous experience in project management or software delivery

• Technical/IT background

• Analytical and problem solving skills

• Excellent remote meeting manner

• The ability to plan, prioritise and work on several projects at once

• The ability to quickly learn new applications and technologies

• The ability to work autonomously and as part of a team with effective communication skills, actual and virtual

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  

  • A Competitive Salary
  • Giving Back/Charity days
  • Quarterly Socials
  • 6 weeks Sabbaticals (after 6 years of service)
  • The Access Group Big Break: our all-expenses paid holiday to Spain