** This role can be based remotely anywhere in the UK or Ireland **

• Implement and upgrade the Access Software for new and existing clients
• Run user training for customers on all aspects of the workforce management software product set
• Recommend process improvements for clients to ensure they maximise the benefits of our solutions
• Deliver projects following the Access Implementation Methodology either on site or remotely
• Ability to create delivery content and present back to the customer in workshops
• Give best practice advice based on Workforce Management industry standards, ensuring the customer maximises benefits from the system.
• Proactively manage your elements of client implementations to ensure that they operate within time and budget
• Closely monitor your diary to ensure that all work assignments are accurate and up to date
• Interact with the WFM Product Management team to communicate customer feedback, scope new features, and develop collateral
• Carry out continuous self-learning on product features and industry changes 

• Identify additional sales / upgrade opportunities and liaise with account managers to ensure that the client’s needs are met

   

As a well-rounded Implementation Consultant, your Skills and Experiences likely include: 

Proven success in a customer facing software project implementation / consultancy / training role in a SaaS software organisation

• Understand the key concepts of Workforce Management software such as leave recording processes, absence tracking and payments, demand-based scheduling, time and attendance, time exception management
• Proficient in usage of Microsoft office applications (primarily Excel/PowerPoint)
• Previous experience troubleshooting issues by querying large datasets using Oracle SQL
• Ability to operate in the framework of autonomous working and working in a close-knit team
• Strong Interpersonal and Communication skills (Customer-Centred)
• Good time management skills

• Troubleshooting, diagnosis and problem-solving skills