Senior Employee Success Assistant We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you:  A team player who is obsessed with creating an amazing client experience, you can work in grey and unknown areas to deliver innovative processes and ways of working that put the client experience first. You can lead large, complex projects, doing your own research to bring concepts and initiatives to life whilst balancing a busy workload. Coaching and feedback come easy to you, and you’re not afraid to support and guide others in the team to grow their own experience and careers. Success comes in the form of delivering a fantastic ES Operations experience through operational and tactical processes within the employee life-cycle, working with the Systems team to create a better experience through system improvements, being an expert in the Access and ES ways of working and employee data as well as taking ownership of a stakeholder relationship within the ES Operations client group to drive further improvements between teams to further level up the employee experience. Day-to-day, you will:  • Efficiently resolve queries via Access Assist on wellbeing, ER, global mobility, international transfers, time off, and HR systems. • Develop and implement new UK and international processes, creating documentation and knowledge-based articles in collaboration with the Systems team. • Manage the escalation inbox, ensuring timely and empathetic response and resolution of complex employee queries. • Collaborate with the M&A team and stakeholders to resolve integration issues, maintain compliance, and support audits by providing necessary documentation.  Your skills and experiences might also include:   • Deep knowledge of HR practices, processes, policies, and regulatory requirements, with expertise in key HR legislation such as Equality, Wellbeing, Visas, Sponsorship, contingent workers, and IR35. • Excellent communication skills for managing difficult conversations, resolving conflicts, and maintaining strong stakeholder relationships through influence and compromise. • Proven ability to design and implement straightforward, practical processes, balancing organizational needs with individual experiences, and solving complex problems through critical thinking. • Highly organised, adaptable, and detail-oriented with strong IT skills (especially MS Office), capable of prioritising multiple demands and spotting risks while maintaining a fun, team-oriented approach. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.