About the role:

As a Digital Delivery Product Owner, you will play a crucial role in defining, developing, and managing our Digital experiences. You will be responsible for understanding customer needs, defining product requirements, and collaborating with cross-functional teams to deliver a world-class customer experience. This role requires a combination of strategic thinking, technical understanding, and excellent communication skills to drive the success of our Digital products.

If you are passionate about creating exceptional customer experiences and possess the skills to drive the success of our customer portal product, we invite you to apply for this exciting opportunity.

Key Responsibilities:

1. Product Vision and Strategy:

• Develop a clear and compelling vision for the digital product that aligns with the overall company strategy.
• Define and articulate the product roadmap, considering market trends, customer feedback, and business goals.

1. Customer Needs Analysis:

• Conduct thorough market research and customer analysis to understand user needs, pain points, and preferences.
• Engage with customers through surveys, interviews, and feedback channels to gather insights for continuous improvement.

1. Requirements Definition:

• Collaborate with stakeholders, including customers, marketing, sales, and development teams, to define detailed product requirements.
• Prioritise features and functionalities based on customer impact, business value, and technical feasibility.

1. Cross-Functional Collaboration:

• Work closely with development teams to ensure the timely and successful delivery of product features.
• Collaborate with UX/UI designers to create an intuitive and user-friendly interface for the digital product for existing and prospective customers.

1. Product Development Oversight:

• Drive the agile development process, participate in sprint planning, and ensure the team is aligned with the product vision and priorities.
• Monitor key performance indicators (KPIs) and customer feedback to iterate on the product and implement continuous improvements.

1. Communication:

• Effectively communicate the product vision, roadmap, and progress to internal teams, stakeholders, and customers.
• Address customer inquiries and concerns related to the customer portal, ensuring a positive user experience.

1. Quality Assurance:

• Collaborate with quality assurance teams to ensure that the product meets high-quality standards and is free of defects.

1. Release Management:

• Proven experience as a Product Owner or similar role, preferably in digital customer-facing products.
• Strong understanding of software development processes, agile methodologies, and product management best practices.
• Firm grasp of customer-first design thinking and user experience approaches
• Excellent communication, interpersonal, and leadership skills.
• Analytical mindset with the ability to make data-driven decisions.
• Familiarity with customer portal technologies and industry trends.

• Manage the release process, including coordination of release notes, user documentation, and communication to customers about new features or updates.

Requirements:

• Proven experience as a Product Owner or similar role, preferably in digital customer-facing products.
• Strong understanding of software development processes, agile methodologies, and product management best practices.
• Firm grasp of customer-first design thinking and user experience approaches
• Excellent communication, interpersonal, and leadership skills.
• Analytical mindset with the ability to make data-driven decisions.
• Familiarity with customer portal technologies and industry trends.

What does Access offer you? 

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. 

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), you’ll receive life insurance and private medical assurance, dental discounts, International Employee Assistance Program, sport activities coverage, meal tickets and Christmas Bonus. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you. Work life balance is critical for us too, so for every 6 years of service you can benefit from a 6 weeks Sabbatical. In Access it pays to have friends – we have a referral bonus in place for every candidate you recommend that is not in our recruitment process or data base, you will be rewarded with a bonus after 3 months of employment.  

Become part of our amazing Access family! 

At Access, we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for. 

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! 

What’s holding you back? Come and be part of our Amazing Access Family! 

Love Work. Love Life. Be You.