Location: UK Sales planner We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.  What does Access offer you?   We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.   On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.      About you:   As a Sales Planner, you will play a critical role in supporting the Hospitality Elevate Account Management Team who manage our Enterprise Hospitality brands including Gail’s, Nando’s, Pizza Express, Fuller’s, Stonegate and Zizzi by managing strategic multi brand, multi product complex contracts, ensuring seamless billing processes, and collaborating with cross-functional teams to drive client satisfaction. You will be responsible for generating contracts, adhering to business rules, resolving billing issues, and maintaining strong communication with internal and external stakeholders to deliver optimal solutions. Day-to-day, you will:   Review and prepare contracts, ensuring accuracy and alignment with client needs and internal rules. Ensure rejected orders are corrected and resubmitted in advance of month end. Work to mitigate rejected orders by developing check lists and Participate in regular check-ins with Account Managers and Operations teams to discuss contract, invoices updates and client requirements. Address client queries related to contracts, billing, and invoicing, ensuring timely resolutions and providing regular customer updates on progression to resolution. Monitor billing processes, resolve discrepancies, and ensure accurate and timely invoicing with the Accounting team. Present solutions for client needs that conflict with business rules, coordinating with internal teams to implement them. Maintain up-to-date records and provide management with regular reports on contract status and client feedback. Your skills and experiences might also include:    Highly organized with strong attention to detail, ensuring the accuracy of contracts, billing, and documentation and follow up with internal teams and customers providing updates and progress. Ability to plan ahead to hit milestones and anticipating potential issues and blockers to ensure deadlines for updates and month, quarter close are completed. Persistency and tenacity to ensure issues and queries are followed up, addressed and concluded in a timely manner. Critical thinking skills with the ability to identify and pre-empt issues and present viable solutions in a fast-paced environment. Excellent verbal and written communication skills, with the ability to clearly convey detail, updates, ideas and collaborate effectively with teams and customers. Proficiency in Salesforce, CPQ, Microsoft Suite (Excel, PowerPoint), and Tableau. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.  At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.