SALES ASSOCIATE We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.  What does Access offer you?   We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: You will play a crucial role in supporting our sales team, our customers, and ensuring the smooth operation of sales activities. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The Sales Associate will collaborate closely with the sales team to provide licensing support and maintenance of accurate records. Day-to-day, you will: 1. Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as Sales and Customer Success, to ensure timely order fulfilment. 2. Maintain CRM: Update and maintain Salesforce where necessary by entering customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy. 3. Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email or phone. Provide information about licensing detail, and implementation schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments. 4. Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for further improvements. Your skills and experiences might also include: 1. Excellent organizational and time management skills & Ability to prioritize tasks and work under pressure. 2. Strong attention to detail and accuracy & Strong problem-solving and decision-making abilities. 3. Effective communication and interpersonal skills & Ability to work independently and collaboratively in a team. 4. Proficiency in MS Office Suite & Knowledge of Salesforce. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.  At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.