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Renewals Specialist

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Renewals Specialist

Posted 3 months ago

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you: As a Digital Renewal Sales Specialist within our Customer Success Management function you will own a portfolio of customers with associated goals and targets designed to improve customer renewal rates, increase contract tenure, grow and expand existing customers ARR. You will provide a proactive approach to renewing our customers that de-risks future revenues against churn and adds value into the renewal process. You will have close connections with the Customer Success and Account Management teams where you will need to collaborate agreeing renewal strategies and customer engagement styles. About the role: The role reports to the Customer Success Renewal Manager. The role requires strong customer focus with commercial acumen, analytical mindset and strong relationship building skills, so as to maintain a highly scalable renewals pipeline and playbook. Day-to-day, you will: • Own and deliver the NRR / Churn targets / Cross Sell & Up Sell Targets within your allocated portfolio of customers • Analyse your renewing customer data ensuring accuracy prior to customer engagement • Accurately build and then maintain renewal opportunities in Salesforce •Engage Sales Account Managers and Customer Success Managers to review upcoming customer renewals, agreeing the renewal strategy and customer engagement style • Provide accurate forecasting of your future customer renewals • Ensure the customer experience through the renewal process meets with Access expectations • You will be proactive in approach to secure renewal revenues early • Work with the CSM team to continuously improve adoption, customer satisfaction and retention • Continually look for new and better ways of secure and retain our customers • Encourage innovation within the team •Build and manage productive relationships with key stakeholder groups including our sales teams, professional services, support, operations functions, product and development As a Digital Renewal Sales Specialist your Skills and Experiences likely include: • Background in software renewals preferred • 3+ years’ experience in Sales and Customer Success/Maintenance Renewals. • Working knowledge of Salesforce.com preferred • Strong work ethic • Able to evidence strong resilience and objection handling • Strong communication skills. Provide excellent customer service at all times • A True Team Player. Strong collaborator and communicator, both to customer and to internal teams including all on the account management team What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.