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Renewals Specialist

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Renewals Specialist

Posted 4 months ago

                                                                              Renewal Specialist 

                                    **This is a hybrid role with 1 day a week in our Loughborough Office**

Join the Access Family and see how we make software ideas become a reality! 

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.

 

Are you ready for the challenge? 

What are we all about? 

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.  

At Access we believe in #CustomersForLife, our goal is to ensure we provide customers with the best possible solutions, implement them quickly and efficiently, and ensure that they continue to realise the benefits of their investment for years to come. Retaining and Renewing customers is a critical part of our strategy aligning all parts of the business to constantly improving and evolving retention programmes that positively influence renewal rates, de-risking future churn.  

About you: 

As a Renewals Specialist within our Customer Success Management function you will own a portfolio of customers with associated goals and targets designed to improve customer renewal rates, increase contract tenure, grow and expand existing customers ARR. 

You will provide a proactive approach to renewing our customers that de-risks future revenues against churn and adds value into the renewal process.  

You will have close connections with the Customer Success and Account Management teams where you will need to collaborate agreeing renewal strategies and customer engagement styles. 

About the role: 

The role requires strong customer focus with commercial acumen, analytical mindset and strong relationship building skills, so as to maintain a highly scalable renewals pipeline and playbook. 

Day-to-day, you will: 

  • Own and deliver the NRR / Churn targets / Cross Sell & Up Sell Targets within your allocated portfolio of customers 

  • Analyse you renewing customer data, checking for accuracy and updating internal systems with any changes 

  • Accurately build and then maintain renewal opportunities in Salesforce 

  • Engage Sales Account Managers and Customer Success Managers to review upcoming customer renewals, agreeing the renewal strategy and customer engagement style 

  • Provide accurate forecasting of your future customer renewals 

  • Ensure the customer experience through the renewal process meets with Access expectations 

  • You will be proactive in approach to secure renewal revenues early 

  • Work with  the CSM team to continuously improve adoption, customer satisfaction and retention 

  • Ensure our systems are used and kept up to date 

  • Continually look for new and better ways of secure and retain our customers 

  • Encourage innovation within the team 

  • Build and manage productive relationships with key stakeholder groups including our sales teams, professional services, support, operations functions, product and development 

 

As Renewal Specialist your Skills and Experiences likely include:  

  • Background in software renewals preferred  

  • Experience in Sales and Customer Success/Maintenance Renewals.  

  • Working knowledge of Salesforce.com preferred 

  • Strong work ethic 

  • Able to evidence strong resilience and objection handling 

  • Strong communication skills. Provide excellent customer service at all times 

  • A True Team Player. Strong collaborator and communicator, both to customer and to internal teams including all on the account management team 

What does Access offer you? 

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. 

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:   

  • A Competitive Salary 

  • Employee and Leadership academy 

  • Giving Back/Charity days 

  • Quarterly Socials 

  • 6 weeks Sabbaticals (after 6 years of service) 

  • The Access Group Big Break: our all-expenses paid holiday to Spain