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Release Engineer

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Release Engineer

Posted 2 months ago

Release Engineer

Join the Access Family and see how we make software ideas become a reality!
Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company.

Are you ready for the challenge?

 What are we all about?

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. 
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. 


As Release & Deployment Engineer you will be part of a first-class customer-facing service team delivering expert support and deployment solutions. The role will involve the investigation of challenging issues raised during customer user acceptance testing across our market leading product set as well as deploying software releases and changes to customer environments, with a strong emphasis on customer service. You will have the opportunity to learn our various products and contribute to our continual service improvements by building strong relationships across our business and customer base and making suggestions through experience.

Day-to-day, you will
  • Taking ownership of test incidents and managing them in a logical and methodical manner 
  • Able to prove problem solving techniques for end-to-end resolution on technical issues. 
  • Ensuring all faults are progressed and cleared within the timeframe of a release window.  
  • Work with the Release & Deployment lead to plan and implement upgrades. Including responsibilities of deployment plans.  
  • Database management 
  • Installation and administration of servers  
  • Deploying software releases and configuration changes to customer systems.  
  • Liaising with customers, supplying support during upgrade windows.  
As a well-rounded Release Engineer, your Skills and Experiences likely include: 
  • Superb written and verbal communication and influencing skills with the ability to build and keep strong relationships with customers.
  • We use a variety of technologies for both web-based technologies and server-side applications, so exposure to some of these would be beneficial : 
  • MS Windows or Linux (Redhat)
  • IIS (Internet Information Services)  , Weblogic, Apache
  • Experience of deploying server certificates.
  • Powershell, Bash Shell, Java script
  • WebLogic
  • SQL Server and Oracle.
  • Have experience in deploying software and configuring to meet a customer need.  
  • Strong problem solving and troubleshooting skills.
  • Owning, tracking and resolving incidents and service requests.
  • A genuine desire to deliver high levels of customer service
  • Ability to work under pressure, multi-task, prioritise and escalate accordingly
  • Good time management and administrative skills


What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  
  • A Competitive Salary
  • Giving Back/Charity days
  • Quarterly Socials
  • 6 weeks Sabbaticals (after 6 years of service)
  • The Access Group Big Break: our all-expenses paid holiday to Spain
Become part of our amazing family and apply!