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Release & Change Manager

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Release & Change Manager

Posted 28 days ago

Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. Base Location In the main, our roles are remote / working from home, with occasional travel to an Access office, supplier / partner or customer site. Some roles are site-based and if this applies to this role, this will be discussed with you during the hiring process. This role will be based in our APAC region and will work on projects residing in Malaysia (particularly Kuala Lumpur), Australia and New Zealand. The role will need to liaise with UKIE colleagues and partners also. Working Hours Core hours are Monday to Friday, 9.00am to 6.00pm local time (excluding lunch break). Occasionally, we will ask staff to stagger their working pattern (small adjustments, e.g. 8.00am to 4.30pm), to provide coverage for colleagues or to accommodate interaction with international colleagues. We are a global organisation and operate a follow-the-sun service model and therefore we do not require our staff to work out of hours as part of normal practice. About the position: • The Release Manager is responsible for scheduling, planning, and controlling the software's development and delivery process. • The Release manager will be responsible for the Release Management lifecycle that involves the stages such as scheduling the release, coordinating between teams, and deployment of release as per the schedule and within budget. • The Release Manager will manage the release of software after completing the testing stage and deployment stage, and work closely with the application development team, testing team, and production team. You will have to maintain proper coordination between these teams to update the project related information. • You need to define the strategic usage of release management tools to manage the revenue for the release. • Overall, you will be concerned with planning, testing, tracking, release, deployment, communication, and risk management. • The release will have additional responsibility as a change manager for the division and will co-ordinate all changes. Responsibilities: From a birds-eye view, you will spend most of your time planning, testing, tracking, release, deployment, communication, and risk management. Below are some details: • Plan the release of project deliverables and release life cycle. • Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams. • Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates. • Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected. • Track the progress and find issues, if any. Always work to improve the process of release. • Make sure that the release is planned, according to the requirements. • Schedule the release readiness reviews before deployment and milestone reviews after each release. • Create plans for the implementation and deployment as per the release schedule. • Plan and give weekly updates on the release activities. • Communicate with release managers from different departments or teams. • Lead the Go-Live activities to deploy the software successfully. • Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software. • Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks, if any. • Maintain documentation related to procedures on build and release, various notifications lists, and dependencies. • Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management. Technical Skills Required for Release & Change Manager As the role of a Release Manager is quite competent, so you need to master or at least be an expert in some of the key technical skills. In addition to that, some soft skills are also required to make the communication easier and the coordination between different teams to go easy. • B.Tech in Computer Science or an equivalent degree • Project management experience • Knowledge of Continuous Integration and Continuous Delivery (CD/CI) pipelines • Experience in working with DevOps, development team, infrastructure team and Agile methodologies • Working knowledge of Software Development Lifecycle • Team management skills • Experience in the use of Application Release Automation tools such as Puppet Enterprise, Build master, and Visual Studio Release Management. • Knowledge of traditional agile methodologies, including Scrum, Waterfall, or Kanban • Good understanding of application infrastructure, system architecture, and operating system • Hands-on experience in Jira, Confluence About you: • Minimum 2 years of experience as a release manager • Excellent communication skills • Leadership skills • Project management skills with knowledge of presentation • Problem-solving and analytics skills • Team and time management skills What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year (rules apply) and a health contribution you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have 3 charity days you can take to support something that matters to you. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.