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Receptionist - Harpenden

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Receptionist - Harpenden

Posted 22 days ago


Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company. Are you ready for the challenge?

What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 45,000 organisations rely on Access software to help their organisation thrive. 

About you:
You are a warm, friendly and welcoming person who is enthusiastic and approachable.  Passionate about providing exceptional service, you will consistently strive to exceed expectations. You will have a high level of practical and organisational skills. You will be confident to work on your own initiative, but able to balance this with the ability to work as part of a team and support your team mates. You will thrive on working in a changing and flexible organisation and be willing to learn new skills.  Above all you will have resilient nature and a great a sense of humour! 

Day-to-day, you will:
  • Provide a professional first-class customer focussed Reception service. 
  • Deal with a wide variety of people and queries in a helpful and courteous manner, being sympathetic to the various needs of staff and visitors.
  • Ensure employees and visitors comply with ISO requirements
  • Answer and direct telephone calls received into the Access switchboard 
  • Supervise incoming and outgoing mail, couriers and deliveries to ISO standards;
  • Organise lunches and refreshments
  • Order and maintain appropriate stationery, first aid and kitchen supplies stock levels;
  • Ensure the office environment is maintained to a high standard, reflecting the company’s image
  • Provide assistance with facilities co-ordination such as contractors and maintenance providers in conjunction with the Facilities Manager & liaise with the Facilities Manager for Health & Safety related issues
  • Be the nominated First Aider for the office if required (training provided)
  • Provide general administrative support within the office 
  • Work in accordance with the company’s policies and procedures
  • Carry out ad-hoc duties as and when required.
As a well-rounded Receptionist, your Skills and Experiences likely include: 
  • Experience as a receptionist or in a similar role in a busy office 
  • Experience in customer service will be an advantage
  • Knowledge of office management systems and procedures
  • Excellent knowledge of MS Office, including Word and Excel
  • Working knowledge of office equipment 
  • Attention to detail
  • Excellent communication and interpersonal skills
  • Ability to prioritize and multi-task
What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  
  • A Competitive Salary
  • Giving Back/Charity days
  • Quarterly Socials
  • 6 weeks Sabbaticals (after 6 years of service)
  • The Access Group Big Break: our all-expenses paid holiday to Spain
Become part of our amazing Access family!