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PS Leader GOC KL

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PS Leader GOC KL

Posted 24 days ago

Director, Professional Services – Global Operations Centres Exclusively open to internal applications only Closing date: 31 May 2024 This position encourages applications from individuals who are currently based in the advertised country. Day-to-day, you will: We are seeking a highly experienced and dynamic Director of Professional Services, to lead our KL Professional Services teams. This is a pivotal role designed to both have the operational responsibility for our growing PS teams within our GOC, as well as to help to execute the change agenda across Professional Services. You will play a critical role in driving the change to expand on our role-based Delivery Centre model, working with the discipline-based global leaders to implement the relevant playbooks, competency frameworks, workforce plan, and capability development for our GOC teams. This will be a highly visible role, focused on value creation for Access, and of strategic importance in enabling our GOC based Delivery Centres serving Data Migration, Technical Services, Solution Services Project Management, and more; balancing an obsession on customer outcomes and Services excellence, with the objectives of our Access PS transformation plan - Play a pivotal role in driving the Professional Services 2.0 transformation plan across your GOC region, encompassing various strategic initiatives, including Global expansion of our Workforce. - Take responsibility for all Professional Services teams deploying within the GOC for which you are responsible, being accountable to all relevant delivery metrics, KPIs, objectives and strategies – ensuring delivery efficiency, quality, customer satisfaction, and workforce competence are to the highest standards at all times - Drive the implementation of our Playbooks, such as FlightPath delivery, Project Management methodology, Resource Management, etc. within the GOC, whilst helping to hire, enable and embed new delivery teams and capabilities as required to fuel our growth - Collaborate with both Divisional and Cross-functional teams and stakeholders to execute on the vision, strategy, and roadmap for each initiative to achieve the overall business objectives, creating strong ties with Regional and Divisional Management Teams to ensure delivery excellence is at the forefront of what we do, and Customer Satisfaction is always our priority - Embed our playbooks into our COE and Divisional delivery teams, ensuring that delivery is efficient, repeatable, and delivers maximum customer value - Collaborate with stakeholders to evolve the Centre of Excellence (CoE) methodology across our GOCs in a manner that meets the needs of our Divisional Teams, expanding its scope to higher complexity projects through the creation of a Services Solutions Centre, and evolving our customer centric, outcome-led delivery. - Engage in Digital Transformation programmes and adoption of transformative digital systems as required to automate, systemise and enhance our delivery to customers, improving efficiency whilst driving customer satisfaction. - Continuously monitor the progress and outcomes of the transformation initiatives, identifying areas for improvement and implementing corrective measures as needed. Your skills and experiences might also include: -Proven experience (X+ years) in leading Professional Services functions or similar roles within a software or technology-driven organisation. - Strong knowledge of Professional Services methodologies, commercial models, competency frameworks, and delivery excellence. - Proven track record of successfully managing large change and transformation. - Strong leadership skills with the ability to inspire and motivate teams to achieve high performance. - Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. - Strategic mindset with the ability to think critically and make data-driven decisions. - Strong organisational and problem-solving abilities, with the capacity to manage multiple priorities in a fast-paced environment. - Can operate independently and with ambiguity to make change happen and achieve business outcomes in line with the overarching business strategy At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, even if your past experience doesn't align perfectly and you're not ticking every single box, you might just be the perfect fit for us. We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You