Programme Manager – People Division Hybrid Loughborough We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you:  You will be responsible for managing projects & programmes of all types and sizes involving the Access People Division software products. You will be expected to plan, co-ordinate and closely monitor the implementation of your project portfolio for external customers and the potential to manage internal projects too. These projects combine technical and operational natures as well as of varying lengths of duration dependent on the scale and scope, handed over from the point of sale. You will be used to owning the overall leadership and have had ultimate accountability for large programmes of work in accordance defined delivery methodologies. Having experience of being accountable for the effective management of the projects or functional activities within the program, their risks, issues, conflicts, priorities, resources and communications, ensuring delivery of the new capabilities and benefits. You will have experience of managing teams both in project and directly and offering internal support and guidance in regards to programme risks and issues Day-to-day, you will:  • Have ownership of the overall project portfolio including creating plans, ensuring burn rates are monitored, days are aligned to the roll out plan and customer satisfaction is high. (95%)  • Manage a team of Project Managers to schedule your teams resources, ensuring good overall billable utilisation in order to achieve revenue targets. Supporting them in project delivery and career development. • Attend and chair weekly Project Team meetings with the customer to report on the progress of projects including the current financial situation and the customer’s status. You will also discuss any risks or issues regarding the progress of the project and offer mitigation to resolve said risks. • Work with the Heads of Delivery to support planning and resource management. • Achieve key metrics for billable utilisation • Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out any other duties as required by their line manager.   Your skills and experiences might also include:   • Extensive experience of successfully directing a number of significant value (>£100K professional services) projects / or complex programmes (e.g. combinations of business transformation/infrastructure/software/mobile apps/interfaces and integrations/3rd party engagement/legislative change etc), ideally in multiple specialisms and successfully led a multiple partner/supplier/product programme • Deep knowledge of project and department KPI’s and demonstrable experience of successfully achieving and exceeding targets. Showing a high level of commercial awareness at all times. • Experience of leading and coordinating teams. Demonstrating significant competence in leading & managing people on both a project and line management basis, assessing and developing people to achieve their full potential in project deliver and personal career growth. • Having a sufficient level of technical ability and knowledge to be able to understand and document the proposed solution and translate that into a “joined-up” vision to the Customer and Consultant team. • Providing pre-sales assistance where required to both the New Business and Account Management teams, via on site meetings, conference calls and example project documentation. • Certification in either Prince2 (Practitioner) or PMP What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.