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Product Owner - Charity CRM

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Product Owner - Charity CRM

Posted 12 days ago

 Product Owner 


Join the Access Family and see how we make software ideas become a reality! 

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day. 

Are you ready for the challenge? 

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. 

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 40,000 organisations rely on Access software to help their organisation thrive. 

The Non-profit and Education (NPE) Division serves charities, visitor attractions, schools and further/higher education establishments, providing software to power their organisations.  We are building game-changing solutions that enable these organisations to do more and better.  We want you to be part of this exciting journey. 

About You 

  • You will be an experienced Product Owner with a background in managing SaaS products in an agile product development environment.  
  • You will report to the Product Manager for our Charity CRM software and will play a vital role within an agile squad day-to-day.  
  • You will ideally have managed Fundraising or CRM software solutions and will work closely with the Product Manager to understand the Product Strategy and Roadmap for the Charity CRM product.  
  • You will be responsible for delivering the Product Roadmap for Charity CRM, ensuring our customers realise the anticipated value from the solutions we provide.  
  • In addition, you will be expected to help with delivering the Roadmap for our Visitor Attraction product. 
  • In order to be effective in this role you will need to be passionate about optimising existing and finding innovative new solutions to better serve customer needs, plus you will need an ability to elicit, specify and communicate requirements and collaborate effectively across functions.   

Day to Day you will:  

  • Collaboratively work with internal and external stakeholders to elicit requirements and develop optimal business solutions 
  • Prioritise and deliver the product roadmap for your product  
  • Work closely with the development teams, UX and the broader Product team, focusing on continuously delivering value  
  • Engage with customers to gather feedback and support user groups to understand the customer and end user experience with our product 
  • Maintain effective communication between customers, business and technical stakeholders and ensure risks and issues are managed effectively 
  • Ensure that all changes to requirements are well-thought through, implications considered, discussed with all relevant stakeholders, sized appropriately, implemented, and tested 

You will be someone who:

  • Can make wise decisions despite ambiguity 
  • Is resilient and able to perform in a fast-paced environment 
  • Is commercially aware, with an understanding of the drivers of commercial performance 
  • Can confidently communicate at all levels and adopt a flexible and consultative approach 
  • Has strong analytical and problem solving skills, with high attention to detail 
  • Is able to identify root causes, and get beyond treating symptoms 
  • Is organised, methodical and calm under pressure 
  • Can think strategically, whilst achieving results in immediate area of responsibility 

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:   


  • A Competitive Salary

  • Giving Back/Charity days

  • Quarterly Socials 

  • 6 weeks Sabbaticals (after 6 years of service)
  • The Access Group Big Break: our all-expenses paid holiday to Spain 
        Become part of our amazing Access family! 
        At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love. 

        We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.