Premier Customer Success Manager We are looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what is important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We will work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you are with us), and a matched pension scheme, you will also be able to choose from a range of benefits to suit you. We are an organisation that likes to give back, so you will also have one charity day allocated to support a cause that matters to you. About you:  You are a highly collaborative professional with a passion for diving customer success and longterm value. You have experience managing c-level and senior key stakeholder relationships, acting as a trusted advisor to align our solutions with their business You have experience aligning our products and services to customer success outcomes and can articulate, demonstrate and drive the value our solutions can offer. You are extremely organized and skilled at orchestrating crossfunctional teams to deliver the best customer experience, including taking ownership of customer success plans, renewal risk plans and ensuring high-value engagement at every stage of the customer journey. Day-to-day, you will:  •Drive Customer Retention & Advocacy: Manage strategic accounts, ensuring strong Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). •Build Strong Partnerships: Serve as a trusted advisor, leading quarterly business reviews and maintaining success plans tailored to customer goals. •Proactively Manage Customer Health: Monitor adoption trends, predict renewal risks, and execute mitigation strategies to prevent churn. •Champion Customer Success: Advocate for customers internally, influence the product roadmap, and foster advocacy through case studies and industry events.  Your skills and experiences might also include:   •Strategic Relationship Management: Proven experience handling high-value customer relationships in a SaaS or technology-driven environment. •Executive Engagement & Influence: Ability to build trust and collaborate with C-level executives and senior stakeholders. •Revenue Growth & Business Impact: Strong commercial acumen with expertise in upselling, cross-selling, and driving measurable outcomes. •Effective Communication & Organization: Excellent presentation skills and the ability to manage multiple accounts, projects, and priorities proactively. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you are excited about this role, (even if your previous experience does not align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let us make a difference together. Love Work. Love Life. Be You.