We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: Reporting to the Cloud Engineering Operating Systems Operations Manager, you will play a key role in supporting, maintaining and improving the infrastructure services we deliver to our internal and external customers around the globe as part of our 24X7 Global Operations Centre based in Kuala Lumpur, Malaysia. The Patching Engineer is responsible for ensuring our services remains available, secure, cost effective whilst performing to design. This role is required to administer, support, maintain our global infrastructure working autonomously and collaboratively with our local and global team members. Day-to-day, you will: • Coordination, planning and tracking patch management strategy for infrastructure components including servers & VMs. • Able to work outside of core working hours when required • Ensure all systems are compliant with internal policies, industry regulations and security standards • Conduct thorough testing of patches before deployment to production system to ensure compatibility • Working with application support teams and security teams to identify and resolve issues related to patch management • Ensure monitoring is in place and functioning • Work on assigned Service Requests and Incidents within the documented SLA’s • Work within an ITIL framework to reduce customer impacting Incidents • Review workload to drive efficiency, move processes and technology towards automation and self-service Key performance indicators: •Tickets handled •Tickets resolved •Changes executed •Services Requests Your skills and experiences might also include: • Experience with Windows Server and virtualization enterprise environment. Knowledge/experience with Linux Operating Systems, public cloud is an added advantage. • Proficiency in using patch management tools and software (Kaseya, Microsoft SCCM, WSUS, N-Able and ManagedEngine). • Capability to produce/amend PowerShell scripts. • Ability to coach other members of staff and impart knowledge in an effective manner . • Ability to work well under pressure and within given timescales. • Good written and oral communication skills to effectively collaborate with cross-functional teams and convey technical information to non-technical stakeholders • Proven track record in ability to work to agreed targets and SLAs. • Willingness to learn new technologies and adapt to changing requirements and priorities. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.