Operations Analyst - People Division We’re looking for people to join the Access family who share our passion for believing in better and who will help us continue to grow. Love Work. Love Life. Be You. – This is central to our success and how we give our customers the freedom to do more of what’s important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days of annual leave, which increases with your seniority in the company, private healthcare, and life insurance. We pride ourselves on being an organisation that gives back, so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks—apply to find out more! About you: You are a key member of the customer success team, working closely with managers and team leaders across various business areas, including GRR, NPS, revenue recognition, order intake, budget planning, forecasting, and reporting. You have a strong eye for detail and the ability to identify issues while ensuring systems and processes run optimally. You implement process improvements and enhance system outputs. Day-to-day, you will: 1. Track, report, and analyze key metrics – Monitor customer success metrics such as GRR, NPS, order intake, revenue recognition, and sales. Identify trends, provide insights, and ensure stakeholders have easy access to critical data. 2. Manage financial and operational performance – Oversee service backlog, identify available monthly revenue, highlight gaps in forecasting, and contribute to budget planning. Investigate anomalies in monthly margin packs to ensure KPIs stay on track. 3. Support strategic reporting and planning – Prepare and contribute to monthly and quarterly reports, analyzing KPI performance and insights. Provide reporting support for ad hoc requests and special projects. 4. Optimize processes and stakeholder engagement – Collaborate with stakeholders to improve system outputs, enhance operational efficiency, and ensure programs run effectively. Your skills and experiences might also include: 1. Strong analytical and problem-solving skills – Business acumen, data-driven mindset, and ability to quickly identify and address issues. 2. Excellent communication and organizational abilities – Strong interpersonal skills, stakeholder management, and ability to prioritize multiple projects effectively. 3. Technical proficiency and adaptability – Advanced skills in Word, Excel, PowerPoint, and Outlook. Experience with Salesforce is desirable. Ability to quickly learn and use new technologies. 4. Collaborative and detail-oriented approach – Comfortable working in a small, dynamic team while maintaining high attention to detail and flexibility during peak times. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations across the UK, Ireland, USA, and Asia Pacific. We help more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond technology—we connect the right people with the right data at the right time through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, even if your experience doesn’t align perfectly, you might be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.