We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: You will be an experienced IT professional with management experience who knows how to lead a team of onboarding consultants. You'll be focused on excellent project delivery, customer service and driving a high utilization, high performance culture. With good commercial awareness you'll be able to help create new opportunities for services revenue, create efficiencies though automation and digital onboarding. As a leader within professional services you'll act as a project sponsor and escalation route for your teams projects. By joining Access you'll be working in a fast paced, dynamic environment and have many opportunities for development and growth. Day to day, you will: Team Leadership and Development • Drive team targets (utilization, revenue, performance, and NPS) while fostering customer satisfaction. • Mentor and support team members, set objectives, and ensure regular appraisals and development. • Collaborate with the L&D Manager to promote robust onboarding and learning pathways. Customer and Process Engagement • Collaborate with sales teams pre-contract to shape successful projects. • Ensure completion of go-live surveys and boost survey return rates through training and teamwork. • Resolve team issues and contribute to flightpath and delivery improvements. Strategic Involvement • Participate in management meetings and proactively respond to employee and customer surveys. • Promote Self-Gen opportunities and enhance team eNPS scores. • Provide expertise in onboarding processes and support ad-hoc queries across divisions. Your skills and experiences might also include: • Leadership and Team Management: Proven ability to lead teams, including virtual teams, to deliver successful projects and resolve issues. • Customer-Centric Approach: Passion for delivering high-quality service and ensuring customer satisfaction. • Analytical and Organizational Skills: Strong problem-solving ability with a focus on improving processes, managing priorities, and keeping tasks updated. • Effective Communication and Adaptability: Excellent interpersonal skills, collaboration in diverse settings, and the ability to quickly learn new systems and processes. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.