Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we are looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.

Are you ready for the challenge?

At Access we love software and how technology never stays the same. It is this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We are passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That is why over 1 million users and over 35,000 organizations rely on Access software to help their organisation thrive.

We are one of the most successful and fastest growing software groups in the UK and are now investing heavily in the Asia Pacific region aiming to replicate our success.

About You

The Access Centre of Excellence is responsible for ensuring that customers realise the potential of their partnership with Access through excellent service and provision of great, user-friendly software applications that remove the complexity from business processes and allow companies to grow their business with ease and speed. The role is an exciting opportunity to join one of the fastest growing and fast paced divisions within to support an existing team delivering a variety of products, the job role is to ensure the team is supported to provide an excellent customer experience from the point of order and through the lifetime of their relationship with Access. This includes identifying improvements to working practices and processes and collaborating across other divisions in Access to continually improve the customer implementation journey. The team is measured on revenue, customer satisfaction, utilisation, management of projects & timelines and contributing to team development/performance improvement, with a key focus especially on the customer satisfaction and project timelines

Day to Day

• Responsible for team-based targets, utilisation, revenue, performance targets
• Lead the growth and development of the team through mentoring and hands-on assistance
• Set and agree the objectives and development plans for your team members
• Ensure ESP check ins are completed in line with the business requirement
• Assist with implementing the company delivery processes and ensure that they are adopted by all Implementation Consultants/Onboarding Consultants and Project Managers
• Enable the team and support them to achieve the highest survey return rate as possible through training and teamworking.
• Knowledge of the software and products delivered within the Centre of Excellence
• Knowledge of the onboarding process and implementation methods of products delivered within the centre of excellence

Your Skills and Experiences

• Ability to lead a virtual team to deliver successful customer projects and management of any customer issues
• Management experience
• A passion for delivering high quality customer service
• Analytical and problem-solving skills
• The ability to plan, prioritise and work on several activities at once
• The ability to work autonomously and as part of a team with effective communication skills, actual and virtual
• Ability to manage your own time and ensure management tasks are kept up to date at all time

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

Become part of our amazing Access family!

At Access we are all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we are all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it is just more fun. So, no matter what makes you individual, if you are qualified, we cannot wait for your application.