ONBOARDING CONSULTANT IC2 We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.      Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.  What does Access offer you?   We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.   You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: Our Centre of Excellence is responsible for ensuring that customers realise the potential of their partnership with Access through excellent service and provision of great, user friendly software applications that remove the complexity from business processes and allow companies to grow their business with ease and speed. The focus of the role is to provide an excellent customer experience from the point of order and through the life time of their relationship with us This includes setting up, training and launching customers with their new software as well as delivering additional consultancy and services to help existing customers. This team is measured on customer satisfaction, utilisation, management of projects & timelines and contributing to team development/performance improvement. You will be setting up and configuring new accounts, importing data and training administrators to use the system to ensure that they are getting the most out of the system. The size of projects vary substantially but the requirement to deliver an excellent customer experience underpins everything we do. You will work with the team to ensure a successful delivery through the lifetime of the onboarding. An excellent phone manner, tenacious attitude and good problem solving skills are required to ensure that we are always delivering the best customer experience. Members of this team are able to take initiative, be proactive and own and manage tasks through to completion. We have strong relationships with the product, accounting, support, marketing, sales and development teams who we work with on a daily basis so this is a great place to deepen your understanding of a fast growing SaaS business. The ability to communicate well, build relationships and work as part of a broader, very busy team is essential. A drive to ensure each customer receives an excellent service and the ability to deliver intuitive and engaging training sessions over the web are also vital. This is an evolving role. There will be a focus on continuous improvement of the FlightPath process. We will constantly strive to empower our customers to self-serve through the use of user-friendly, structured documentation and videos, without compromising the customer journey. A dynamic approach will be required to question where these efficiencies can be found and then implement changes to the set up process where applicable. Day-to-day, you will: • Onboarding new customers as per the standard remote methodologies we utilise, FlightPath. • Managing project backlog to successful conclusions & Managing the relationship with customers • Taking responsibility of own product knowledge development to support your ability to Onboard & Continuous improvement of processes to ensure our service develops on an ongoing basis . • Production of high quality collateral including video tutorials and training documentation. Your skills and experiences might also include: Essential: • A passion for delivering high quality customer service, together with excellent telephone manner & strong Excel and data skills • Analytical and problem solving skills - a drive to continually improve processes and systems • The ability to plan, prioritise and work on several projects at once & the ability to quickly learn new Education applications and technologies together with the ability to work autonomously and as part of a team with effective communication skills, actual and virtual. Have the ability to manage your own time and ensure project administration tasks are kept up to date at all times. • Knowledge of accounting processes and implementation - An interest in education and financial software Desirable: • Experience in a customer facing environment • An understanding of relational databases and web technologies • Data manipulation and importing • Knowledge of Access and its products What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.