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Onboarding Consultant

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Onboarding Consultant

Posted 8 days ago

***Please note this role can be based anywhere in the UK***

The role: The Access Centre of Excellence is responsible for ensuring that customers realise the potential of their partnership with Access through excellent service and provision of great, user friendly software applications that remove the complexity from business processes and allow companies to grow their business with ease and speed.

The focus of the role is to conduct parallel testing to ensure the system has been built to specification and ensure a smooth transition to APS.

Day-to-day, you will:

• Process client payroll in parallel to the customer’s live run

• Compare parallel payroll output to the customer’s live payroll data to identify any variances

• Liaise with build team and the customer to resolve any variances

• Weekly progress catch up calls with the customer

• Set up BACS and complete penny test

• Request HMRC agent authorisation

• Produce payroll procedure document and agree payroll processing timetable with the customer and APS

• Set up BACS and complete penny test

• Agree and sign off parallel runs with the customer and prepare customer go live handover to APS

• Continual improvement of processes to ensure our service develops on an ongoing basis

 

Skills and Experiences likely include:

• A passion for delivering high quality customer service

• Analytical and problem-solving skills

• Excellent telephone manner

• The ability to quickly learn new applications and technologies

• The ability to plan, prioritise and work on several projects at once.

• The ability to work autonomously and as part of a team with effective communication skills, actual and virtual