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Onboarding Consultant

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Onboarding Consultant

Posted 8 months ago

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

What are we all about?

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

About the role:

You will be setting up and configuring new accounts, importing data and training administrators to use the system to ensure that they are getting the most out of the system. The size of projects and sectors vary substantially but the requirement to deliver an excellent customer experience underpins everything we do. You will work with the team to ensure a successful delivery through the lifetime of the onboarding. 

Performance will be measured on project delivery, customer satisfaction and utilization of your time. You will be dealing with various products, projects, and customers at any one time so you will need to be able to manage several tasks simultaneously.

An excellent phone manner, tenacious attitude and good problem-solving skills are required to ensure that we are always delivering the best customer experience. Members of this team can take initiative, be proactive and own and manage tasks through to completion. We have strong relationships with the product, accounting, support, marketing, sales, and development teams who we work with daily, so this is a great place to deepen your understanding of a fast-growing SaaS business. The ability to communicate well, build relationships and work as part of a broader, very busy team is essential.  A drive to ensure each customer receives an excellent service and the ability to deliver intuitive and engaging training sessions over the web are essential.

This is an evolving role. There will be a focus on continuous improvement of the Flightpath process. We will constantly strive to empower our customers to self-serve using user-friendly, structured documentation and videos, without compromising the customer journey.  A dynamic approach will be required to question where these efficiencies can be found and then implement changes to the set-up process where applicable.

Day-to-day, you will:

Onboard new customers as per the standard remote methodologies we utilize, Flightpath.

Manage project backlog to successful conclusions.

Manage the relationship with customers.

Take responsibility of own product knowledge development to support your ability to Onboard.

Production of high-quality collateral including video tutorials and training documentation.

Continual improvement of processes to ensure our service develops on an ongoing basis.

Skills and Experience:

A passion for delivering high quality customer service.

Analytical and problem-solving skills.

A drive to continually improve processes and systems.

Excellent telephone manner

The ability to plan, priorities and work on several projects at once.

The ability to quickly learn new applications and technologies.

The ability to work autonomously and as part of a team with effective communication skills, actual and virtual.

A strong communicator, both in writing and spoken communications.

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you. 

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.