We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you:  As an Offboarding Team Leader, you will be responsible for executing the offboarding process when clients churn from our business. Working within the Access Technical Services team, you will ensure that all the teams offboarding procedures are completed accurately and in compliance with GDPR requirements. This role requires meticulous attention to detail and effective communication skills to ensure a smooth offboarding experience for our clients. Day-to-day, you will:  • Supervise and support a team of Offboarding Consultants, providing guidance, coaching, and mentoring to ensure high performance and professional development. • Foster a collaborative team environment focused on delivering excellent customer service and maintaining compliance with company policies and GDPR regulations. • Oversee the offboarding process, including the handling of termination requests (DNR's) and ensuring that all tasks are completed according to product-specific requirements and within designated timelines. • Monitor team productivity and efficiency, identifying opportunities for process improvements and implementing best practices to streamline operations. • Conduct regular quality checks and audits to ensure that offboarding procedures are executed accurately and in compliance with GDPR guidelines. • Provide feedback and implement corrective actions as needed to maintain high standards of service delivery. • Collaborate with internal stakeholders, including Sales, Legal, and Data Protection teams, to address offboarding-related issues and ensure alignment with company policies and regulatory requirements. • Serve as a point of contact for escalations and customer inquiries related to offboarding processes. Your skills and experiences might also include: • Proven experience in a leadership role within a technical support or customer service environment. • Strong understanding of GDPR regulations and their implications for offboarding processes. • Excellent communication and interpersonal skills, with the ability to influence and motivate team members. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Ability to manage multiple priorities and thrive in a fast-paced, dynamic work environment. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.