We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you:  As an Offboarding Consultant, you will be responsible for executing the offboarding process when clients churn from our business. Working within the Access Technical Services team, you will ensure that all offboarding procedures are completed accurately and in compliance with GDPR requirements. This role requires meticulous attention to detail and effective communication skills to ensure a smooth offboarding experience for our clients. Day-to-day, you will:  • Ticket based system: Follow ticket-based queue within Salesforce to pick up termination requests (DNR's) and execute the offboarding process according to specific product requirements. • SalesForce: Update the Salesforce DNR ticket and close the record upon completion of offboarding tasks. • Customer Comms: Ensure that customer communications during offboarding are handled professionally and that clients receive requested data in accordance with GDPR guidelines. • Collaboration: Collaborate with internal teams to maintain accurate records and ensure compliance Your skills and experiences might also include:   • Previous Experience: A technical support role or similar position preferred. • Systems Experience: Familiarity with Salesforce or other CRM systems is advantageous. • GDPR: Basic understanding of GDPR regulations and data privacy principles. • Organisational Skill: Strong organisational skills with the ability to manage multiple tasks and prioritize effectively. • Communication: Excellent communication skills, both verbal and written, with a customer-focused approach. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.