- Sector: Hosting & Infrastructure
- Expiry Date: 06 March 2021
- Job Ref: J2849
Service Operation Centre (SOC) Technician
Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company. Are you ready for the challenge?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 35,000 organisations rely on Access software to help their organisation thrive.
You are the type of person who is happy to help customers in such a way as to build their skills, increase their efficiency and enhance their enjoyment of using the systems you support. You must be a highly organised and disciplined person with a passion for Information Technology.
A passion for providing exceptional customer service is a must and the personal drive to deliver service that exceeds the expectation of the end user through a positive, well organised and structured work ethic. The right candidate will be provided with all the support necessary to succeed in this role and to develop their career within The Access Group.
This is a highly technical role and involves close working with staff, management and IT technicians alike in a positive and co-operative way to bring about a collective service delivery. Consequently, the need to work on your own initiative is also an important requirement.
o Escalation to senior technicians and managers
• Ability to work to Service SLAs and Support targets
Become part of our amazing Access family!
At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.