We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?   We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliever on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: As the Customer Communications Specialist, you will be responsible for coordinating and delivering customer communications across the Health, Support and Care (HSC) division. You will work closely with product teams to ensure timely, relevant, and effective communication regarding product releases, updates, and changes. This role requires strong organisation, stakeholder management, and attention to detail to maintain clear and consistent messaging across multiple platforms. Day-to-day, you will: • Customer Communications Management – Oversee and execute customer communications, including product updates, patches, and outage notifications, ensuring timely and relevant messaging. Maintain accurate customer lists, refine templates, and align with internal teams (Support, CSMs, AMs) to enhance communication effectiveness. • Campaign Execution & Platform Management – Utilize Marketo and dotdigital to execute email campaigns, ensuring proper segmentation and preventing communication clashes. Support additional communications for Support teams, including acquisition campaigns in collaboration with CSMs. • DC2 Project Support – Assist in communication strategies for the DC2 project, leveraging templates, composing and distributing messages, and advising on outreach opportunities. Support webinar execution, attend weekly meetings, and ensure FAQs are properly maintained in the knowledge base. • Process Optimization & Stakeholder Alignment – Continuously review communication processes to close gaps, improve efficiency, and enhance coordination across teams. Ensure smooth information flow between internal stakeholders to maintain clear, effective messaging. Your skills and experiences might also include:    • Communication & Language Skills – Fluent in English with strong written and verbal communication abilities. • Experience & Technical Knowledge – Background in customer communications, marketing, or a similar role, with familiarity in email marketing platforms like Marketo and dotdigital. • Project & Organizational Management – Excellent organizational skills with the ability to handle multiple projects simultaneously. • Stakeholder Collaboration – Strong stakeholder management skills, ensuring effective coordination across departments. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.     At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.