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Manager Knowledge Management

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Manager Knowledge Management

Posted 13 days ago

Manager, Knowledge Management We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: We’re looking for a Self-Service & Content Manager to join our Digital team to support our aim to provide a world class self-serve experience. The role of the Manager, Knowledge Management is multifaceted. You will support with optimising our current content strategy by shaping how we create, manage, and optimise content to create compelling self-service experiences that improve both customer experience and operational efficiency. This is a leadership role that will be supporting team members that work across all divisions & over 100 products. This role is critical in enhancing customer satisfaction, reducing support costs, and driving continuous improvement in how customers interact with and benefit from our content and self-service offerings. Day-to-day, you will: •Content Strategy and Management and Self-Service Platform Management •Customer Experience Improvement and Cross-Functional Collaboration •Analytics and Reporting •Leadership Your skills and experiences might also include: • Content Creation and Management • Technical Proficiency • Customer-Centric Mindset • Project Management, Communication and Collaboration What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.