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Level 3 IS Engineer - Patching Lead Engineer

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Level 3 IS Engineer - Patching Lead Engineer

Posted about 1 month ago

About you:

You are a dynamic individual who can manage their own workload, understands customer communication and delivering a quality service for our user base. Has good inter-personal skills. Is well organised and practical, with a logical, analytical approach to problem solving. Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software.

 

Day-to-day, you will:

  • Responsible for ensuring The Access Groups Server estate is kept up to date with latest security patching
  • Knowledge of Patching tools for Windows/Linux (VSA/Labtech would be beneficial)
  • Providing Management Information Reports
    • Maintain multiple Operating Systems including Windows and Linux
    • Perform Upgrades where applicable
    • Work on assigned Service Requests and Incidents within the documented SLA’s
    • Work within an ITIL framework to reduce customer impacting Incidents
    • Review workload to drive efficiency, move processes and technology towards automation and self-service
    • Management of other Team members
    • Managing an enterprise sized VMWare estate
    • Experience of Active Directory management
    • Capability to produce/amend scripts

 

 

As a well-rounded Infrastructure Engineer, your Skills and Experiences likely include:

  • Must be self-motivated and passionate about service delivery to a high standard.
  • Ability to learn new and varied skills within the Access Group support environment.
  • Ability to coach other members of staff and impart knowledge in an effective manner
  • Ability to work well under pressure and within given timescales.
  • To work within a team environment.
  • Be able to work outside core working hours when required to apply important updates
  • Be on call in rotation to handle in priority 1 incidents if they occur