About you:

You are a dynamic individual who can manage their own workload, understands customer communication and delivering a quality service for our user base. Has good inter-personal skills. Is well organised and practical, with a logical, analytical approach to problem solving. Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software.

Day-to-day, you will:

• Responsible for ensuring The Access Groups Server estate is kept up to date with latest security patching
• Knowledge of Patching tools for Windows/Linux (VSA/Labtech would be beneficial)
• Providing Management Information Reports
  • Maintain multiple Operating Systems including Windows and Linux
  • Perform Upgrades where applicable
  • Work on assigned Service Requests and Incidents within the documented SLA’s
  • Work within an ITIL framework to reduce customer impacting Incidents
  • Review workload to drive efficiency, move processes and technology towards automation and self-service
  • Management of other Team members
  • Managing an enterprise sized VMWare estate
  • Experience of Active Directory management
  • Capability to produce/amend scripts

As a well-rounded Infrastructure Engineer, your Skills and Experiences likely include:

• Must be self-motivated and passionate about service delivery to a high standard.
• Ability to learn new and varied skills within the Access Group support environment.
• Ability to coach other members of staff and impart knowledge in an effective manner
• Ability to work well under pressure and within given timescales.
• To work within a team environment.
• Be able to work outside core working hours when required to apply important updates
• Be on call in rotation to handle in priority 1 incidents if they occur