We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.      Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?   We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.    You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you:   You are excited about working for a best in class, fast growing software business in a domain that’s innovative and disruptive and is vital to the lives of individuals and the successful operation of most businesses. You love solving challenging business-critical technical problems. You know that technical excellence is at the heart of delivering the best possible outcomes for our clients and the customers that rely upon them and you always place what’s best for the customer at the heart of what you do. You have strong analytical and problem-solving skills, with strong interpersonal and communication skills, and the desire to share your knowledge and experience with others. You are passionate about technology and its benefits. Day-to-day, you will:   • Provide technical support in relation to the shared and centralised infrastructure and associated environments across multiple data centres, including software, hardware, and network infrastructure, both virtual and physical where appropriate. • Diagnose incidents utilizing reviews of systems logs, monitoring solutions, database queries and investigative tools to restore normal operation as quickly as possible. • Identify problem areas for subsequent downstream investigation and resolution • Work as part of the team to ensure 99.9% availability for customers and take part in the out of hours support on a rota basis within the technical support team.    Your skills and experiences might also include:    • Good working knowledge of Linux infrastructure. Network and hardware knowledge is also desirable. • A good understanding of SQL and the ability to write and troubleshoot SQL queries. MS-SQL and/or MySQL experience is advantageous • Knowledge and experience supporting Java/.NET web applications and services • Able to provide Out of Hours support on a rota shared within the team and on an ad hoc basis if required. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.     At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.