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Junior General Product Specialist
** This position will be based in London Victoria, 3 days per week**
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About the role:
As a Junior General Product Specialist, you'll build deep knowledge of the fastest-growing product in our Hospitality division. You'll use this knowledge to help all areas of the business, before subsequently moving into a more specialised role. This will likely be the onboarding team, where you'll be using your expertise to bring new customers online and configure their environments to meet their needs.
Day to day, you will:
• Work closely with the existing product experts to build deep knowledge of the platform
• Document your learnings to aid future joiners
• Assist the support team with complex queries
• Help the sales team with very specific prospective customer queries and requirements
• Undertake technical tasks, such as ad-hoc data transformations and imports
• Test and assess new functionality
Once you've built strong knowledge, you'll move into a more specialised role, the responsibilities of which will depend on the role itself. This will most likely be the onboarding team, where your platform knowledge will be pivotal in welcoming new customers online.
Your skills and experience will likely include
• Enthusiastic problem solver
• Quick learner, able to digest complex information and distill it into clear answers
• Organised, diligent and attentive to detail
• Clear communicator, confident, and warm with a flexible and constructive approach to customers and the team alike
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
Junior General Product Specialist
- Location: London
- Job Type:Permanent
Posted about 2 months ago
- Sector: Software Support
- Expiry Date: 07 July 2024
- Job Ref: J12024