Junior Experience Consultant
- Location: Bristol
- Job Type:Permanent
Posted 8 months ago
- Sector: Customer Success
- Expiry Date: 09 August 2023
- Job Ref: J8815
Junior Experience Consultant
*Office based initially - Moving to Hybrid, Bristol
Join the
Access Family and see how we make software ideas become a reality!
Our core value
of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re
looking for people to join us who share our passion for making things better
every day and help us continue to grow.
We are the
number one UK headquartered software provider in the UK and are forecasted to
grow to a global population of over 12,000 employees by 2026.
What are we
all about?
At Access, we love software and how technology
never stays the same. It's this obsession that drives us to work closely across
sectors to understand the business needs of our customers - from the Hospitality
sector, to Manufacturing industry, to Not for Profit’s to Construction, and many
more.
We're passionate about helping our customers stay
one step ahead of the challenges facing their industry and business, currently
helping over 60,000 customers to have the freedom to do more.
About you:
To keep moving
in the direction (and the speed) we want, we're going to need someone who
truly understands the importance of great customer experience. As a Customer Experience Consultant, you are
responsible for providing both reactive & proactive support and services to
Unleashed customers throughout their life cycle with us.
Some
of our customers are managed via an implementation partner and so you will also
provide support to these partners as they deliver services on our behalf.
Day-to-day, you will:
·
As first point of contact with customers, you
will be engaging with many different users of our products, developing a deep
understanding of the business problems that our software is solving for
existing and future customers.
·
Collaborating with the wider team, following
established processes but suggesting changes and improvements to add to
customer satisfaction.
·
You will become proficient in navigating our
CRM systems, providing support and guidance to our customers around billing
platform, responding and resolving and customer account related queries.
· Focus on support of team activities around direct debit collection.
·
You will be eager to learn & keep learning the nature of
inventory & supply chain management practices in our target industries
& the wider ecosystem of other solutions that integrate with Unleashed.
· A Customer centric view should be central to your interactions,
you’ll work with the wider team and senior colleagues as they deliver on
boarding services and help our business users to get established with Unleashed.
Your skills and experiences might also include:
· Zendesk experience or similar systems (intercom)
· Experience communicating with people from all walks of life will
also be vital to success as will a strong command of the English language (both
written and verbal)
· Experience in troubleshooting software – Tech savvy!
· Understanding of API and integrations will be a benefit
· Very strong written and verbal communication skills and the
ability to proactively manage stakeholder expectations
· Attention to detail and follow up will be second nature
· A++ Communication – listening, understanding and empathising is
second nature.
· Well organized, and able to effectively prioritize workloads and
focus on what is important
· An understanding of accounting principles & systems
(exposure to QuickBooks/Xero) is desirable but not essential
What does Access offer you?
We are a growing software company, and we deliver
on what we say we do! We take the development of our people very seriously and
we will work with you to carve out your success plan and an opportunity to
accelerate your career and make a real difference.
On top of a competitive salary, our standard 25
days holiday (which goes up the longer you’re with us), and a matched pension
scheme you’ll also be able to choose from a range of benefits to suit you. We
pride ourselves on being an organisation that gives back so you’ll also have a charity
day you can take to support something that matters to you.
At Access
we’re all about helping everyone Love Work and Love Life. Why? Because we
believe people can only be their best when they can be themselves. So, if you
are excited about this role, but
your past
experience doesn’t match perfectly, we’d still love to hear from you. You might
just be whom we are looking for.
We love the
fact that we’re all different. We believe by having more diverse perspectives
at work improves how we run our business, helps us to better support our
customers, and when you think about it, it’s just more fun!
What’s holding
you back? Come and be part of our Amazing Access Family!
Love Work.
Love Life. Be You.