We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving office. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you: You will work as part of a dedicated team of IT professionals that offer the very highest level of technical support and customer service to a range of internal staff from field based consultants to office-based staff in 30 different locations across the world. Day-to-day, you will:  • Providing technical support via our helpdesk system for a wide range of external and internal applications, Operating systems and hardware and achieve team SLA’s • Co-ordination and allocation of upgrade equipment to office and supporting staff • Provide maintenance and break-fix solutions of internal systems within SLA’s • Communication with all areas of the business including: o Service notifications and service failure updates o User training and ‘how to’ information and guidance Supporting/maintenance, installation, and upgrades of: • Workstations/Laptops • Desktop software applications • Internet connections • Network & Phone cabling • MS Software solutions • Communication systems • Integration systems • Backups • Printers • Phone system (basic level) • Multiple Server platforms Your skills and experiences might also include:   • You will have been working with Microsoft operating systems for 2+ years. • Supporting desktop and laptop systems for at least 2 years • 2 years’ proven experience working with computer networks and TCP/IP What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.