We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you. We are seeking for an Implementation Consultant to join our team. In this role, you will be engaging and existing global customers in a project leadership and management capacity. You will work with multiple teams across our global offices. Key Responsibilities - Engage with customers in a project leadership capacity. - Collaborate with Engineering, Product Owners, Customer Success, Data Architects, and Technical Consultant teams to deliver solutions - Understand customer needs and pain points, and help them achieve their goals through our products and services - Educate customers on the benefits of our products and services - Manage customer onboarding and adoption processes - Manage customer relationships and expectations to ensure successful project delivery - Manage multiple concurrent global projects - Manage customer escalations, driving issues to resolution About You Skills & Experience - Native-level English proficiency - 3+ years of experience in software project management or the solution delivery field - Bachelor’s degree in computer science, communications, marketing, business or a technology-related field; or an equivalent combination of education and work experience - Strong problem solving skills, including the ability to analyze complex problems and create well documented solutions - Proactive, adaptable, detail oriented and very well-organized - Strong focus on automating repeatable tasks - Excellent written and verbal communication skills, interpersonal skills, and multitasking capabilities - Customer-focused and highly attentive to detail - Ability to work under pressure both independently and within a team, in a fast-paced environment Relevant Skills - Project Management - Change Management Consulting - System Deployment / Migration Project Experience - Risk / Impact Analysis - Process Automation What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.