We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.   What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: We’re excited about the possibility of you joining Access! You bring valuable experience and a passion for delivering exceptional employee service. You take pride in driving operational excellence and are eager to contribute to the growth and success of our shared services. At Access, we believe in supporting your development and providing an environment where you can thrive, learn, and make a real impact. We look forward to the opportunity to work together, continuously improve processes, and achieve great things! Day-to-day, you will: · Lead the ES Operations teams for UK & Ireland, ensuring high-quality service delivery via self-service solutions and managing the full hire-to-retire process. · Effectively manage team resources, balance workloads, and meet SLAs while providing day-to-day support and development for team members. · Collaborate with stakeholders (Finance, Recruitment, Payroll, IT) to ensure seamless integration across teams and align new geographic teams with global processes. · Drive continuous improvement, monitor performance, manage escalations, refine operational processes, and ensure compliance with audits and accreditation standards Your skills and experiences might also include:    · Proven experience leading service delivery teams in shared service HR environments at scale, with strong leadership and team management skills. · Expertise in delivering excellent customer experiences, managing escalations, and resolving complex issues in fast-moving, global business environments. · In-depth knowledge of HR operations and processes, with experience using multiple HR technologies and working closely with Finance and IT teams. · Strong project management, organizational, and communication skills, with a track record of designing process improvements and managing multiple projects in a dynamic shared services setting. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.  At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.