We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you:  You will play a critical leadership role in driving operational excellence, optimizing talent utilization, and enabling scalable growth across our global Professional Services organization. You will be responsible for architecture and execution of a world-class resource management strategy that ensures the right people are in the right place at the right time, maximizing both customer outcomes and business performance. You will provide strategic direction and collaborate with senior business leaders, Professional Services delivery teams, and cross-functional partners in Sales, Customer Success, Support, and Finance teams to align resources with strategic priorities, forecast demand, and proactively manage capacity to support business growth. Day-to-day, you will:  • Provide leadership and strategic direction for the Resource Management function, aligning it with the company's overall objectives. • Foster a high-performance culture within the Resource Management team, setting clear goals and expectations, driving accountability and collaboration. • Design flexible resourcing models that support evolving client needs, new service offerings, and global expansion • Define and implement automation and AI technologies to allow us to accelerate our effectiveness and complement our teams’ workflows and expertise   Your skills and experiences might also include:   • Lead, mentor, and develop a global team of Project Co-ordinators and resource managers, building the necessary competencies across the team, enabled through professional growth opportunities, and optimised through best practices. • Working with the Services Academy, define an academy framework to unlock a recruitment strategy for hiring for potential backed up by mature development support and training. • Collaborate with the ES and Talent Acquisition teams to develop and execute a workforce strategy that aligns with the company's growth plans. • Leverage our Global Operations Centres as strategic hubs for talent acquisition, recruitment, and onboarding of resource management professionals. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.